We all know that customer experience is the key to success. Improving customer experience can be a challenge. It is important to stay ahead of the curve and make it a priority. Improving the experience that prospects and customers have when interacting with your company directly impacts your bottom line. It can also be done through the use of modern technology.
72% of customers that have a positive experience with a business share it with 6 or more people on average.
Where do you get started? There are several types of apps that can help you.
Live Chat Apps
One of the most important aspects of customer experience is communication. This can include everything from answering customer questions to keeping them updated on the status of their account.
Customers want to be able to get help quickly and easily and a live chat app will allow them to do just that. You can also use a live chat app to proactively reach out to customers and offer help.
Email Marketing Apps
Another important aspect of customer experience is email marketing. This can be used to cultivate relationships with customers, promote sales and special offers and keep them updated on new products and services.
Email marketing can be a great way to improve customer experience. However, it is important to choose the right app. Some things you should look for include the ability to segment your audience, personalize messages and track results.
Email is still one of the most effective marketing channels so it is definitely worth considering as a solution to improve customer experience.
Appointment Scheduling
One way to improve customer experience is by using an appointment scheduling app. This type of app allows customers to schedule appointments with businesses directly from their phones. Customers can schedule appointments for a specific date and time and businesses can set up automatic reminders so that they don’t forget about the appointment.
Appointment scheduling apps are a great way to improve customer experience because they allow businesses to keep track of their appointments in one place. Customers can also reschedule appointments if they need to (which can be a lifesaver for busy businesses).
Relationship Management
This type of app allows businesses to keep track of their customer relationships in one place. Businesses can track customer contact information, purchase history and other important data.
89% of consumers are more likely to make another purchase after a positive customer service experience.
Relationship management apps are a great way to improve customer experience because they allow businesses to nurture their customer relationships. For example, businesses can use the app to send custom messages to their customers and offer discounts.
Loyalty and Rewards Apps
Loyalty and rewards apps are a good way to stand out from the competition. They can also help you keep track of your customers’ spending and preferences.
There are a few different types of loyalty and rewards apps that you can choose from depending on your business needs.
For example, if you run a brick-and-mortar business, you might want to consider an app like a digital punch card which allows customers to earn rewards for every few purchases they make.
If you are an e-commerce business, you might want to offer a loyalty program that gives customers points for every purchase they make. You can then let them redeem those points for discounts on future purchases.
Order Tracking Apps
Another important aspect of customer experience is keeping customers updated on the status of their orders. This is especially important if you sell physical goods. It can also be relevant for digital products and services.
An order tracking app can allow you to do just that.
An order tracking app can send automatic updates to customers when their order is shipped, delivered or delayed. Customers will always be in the loop and they will appreciate the transparency.
Customer Review Apps
Customer reviews are an important part of the customer experience. Customer reviews can help you improve your products and services and they can also help you attract new customers.
These kinds of apps make it easy to collect customer reviews and track your progress over time. They can also help you get more reviews by sending automatic reminders to customers after they make a purchase.
There are a few different customer review apps to choose from so make sure that you find one that is right for your business.
Improving Customer Experience Is Crucial
86% of buyers are willing to pay more for a great customer experience.
Improving customer experience is a crucial part of any business’ success. You can stay ahead of the curve and provide a better experience for your customers by using modern tools.
Customer experience apps are important regardless of the size of your business. Contact us at (860) 577-8060 or via our contact form for expert guidance.